8 out of 10 patients are positive about GPs

As the NHS treats more patients than ever before, a new nationwide survey shows the majority of people are positive about their GP care – with almost 85 per cent rating their overall experience of their GP surgery as good | NHS England

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The GP Patient Survey 2017 compiled responses from more than 800,000 people across the country on their experience of healthcare services provided by GP surgeries, including access to GPs, making appointments, the quality of care received from GPs and practice nurses, satisfaction with opening hours and out-of-hours NHS services.

The majority of patients (84.3%) say they were able to get an appointment the last time they tried and around seven in ten patients (68%) say it is very or fairly easy to get through to someone at their GP surgery on the phone.

The survey found that confidence and trust in GPs remains extremely high at 91.9%, while almost three in four patients (77.4%) would recommend their GP surgery to someone who has just moved to the local area and 72.7% of patients rated their overall experience of making an appointment as good.

There has also been a marked improvement in the awareness of online GP services, with more patients saying they are aware of how to book appointments (up 3.8% on last year to 36.1%), ordering repeat prescriptions (up 2.6% to 34.1%) and access to medical records (up to 8.9%).

However, it also suggests areas for improvement, with one in ten patients (11.3%) saying they weren’t able to get an appointment – an increase of 0.5% on the 10.7% in 2016. And the number of patients reporting they can usually see their preferred GP dropping to 46.2% – down by 2.4% on last year.

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